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Return policy


Return policy

1) CATR Holdings P/L sells latex fashions that cannot be accepted for refund, return or exchange, other than for defect(s) in manufacturing, due to various state, interstate and/or international laws. Please order carefully in regard to size and use our size charts.

All merchandise sold by us is warranted to be free form defects in material or manufacturing. If you find a defect, email us about it and we will let the manufacturer know and get a replacement on the way. After receiving email confirmation from us, ship the defective merchandise back to us and we will send your replacement merchandise as soon as we receive the defective one back from you. No other warranty is offered or implied.

If there is a defect in manufacturing, we will happily replace any defective item. There are no returns, including exchanges for size on any latex items. This is a health code law in most states and foreign countries.

We will not accept for credit or exchange any item returned without getting approval from us beforehand

If you choose to return an item without getting approval from us, NO credit will be issued. Send us email within 21 days of receipt of your merchandise describing your problem and requesting an approval number from us. Defective items will be accepted for exact exchange of item and size ONLY!

All items must be returned unused and unworn in original packing

2) If the suits you have ordered suffer from manufacturing defects or are not what you ordered, we will replace them free of charge, provide a credit note for goods to the same value. We may at our discretion offer an exchange or credit note.

Manufacturing defects will be rectified at our own cost. We cannot be held responsible for damage caused by misuse or poor care of suits. Click here for advise on care of latex.

We will also carry out minor alterations to suits for a small fee.

 Important note: when returning goods from outside Australia, please indicate clearly on your customs declaration that the goods are being returned for repair or refund / exchange, otherwise duty may be payable. Goods with incorrect customs declarations will not be accepted by us and will be returned to the sender.

 3) We take great pride in providing you with a quality and valued experience when shopping at LatexFashion.com.au. If you are not satisfied with your purchase you may return unworn and unsoiled merchandise with all tags attached within 30 days from the date of shipment for and exchange or store credit.

No returns will be accepted after30 days from the date of shipment. If you wish to return goods to us, you may do so by giving us a prior notice.

The customer is responsible for any shipping fees when returning items and Catr does not take any responsibility for the arrival of returns. Returns will be processed at the time they are received.
 
 
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